Frequently asked questions
Straight answers about storage that comes to you
Everything customers ask before they book: how the service works, what it costs, where a unit can go and what happens when you have finished with it. If your question is not here, call us on 0800 043 9302 or send a message.
9 questions
Getting started
What the service is, how it works and who uses it.
What is Door To Store?
Door To Store is an on-site storage unit hire service. We deliver a secure steel storage unit to your property or site, assemble it where you want it, and collect it again when you no longer need it.
How does Door To Store work?
Choose a size, pick a start date and we deliver the unit by van and build it on location. It stays in place for as long as you hire it. When it is empty and no longer needed, we dismantle it and take it away. Start with an instant quote to see the price for your size and hire length.
Who is Door To Store suitable for?
Homeowners, contractors, insurers, lift and elevator companies, builders, event organisers, facilities teams and anyone else who needs secure temporary storage on site rather than in a warehouse across town.
Is Door To Store an alternative to self storage?
Yes. With traditional self storage you take your belongings to the facility and travel back and forth to reach them. We deliver the storage unit to your location instead, so everything stays on your property and there are no repeated trips. See our self storage comparison for the detail.
Why choose Door To Store instead of a shipping container?
Our units arrive in sections and are assembled by hand on site, so they can go where a shipping container cannot: tight access, side passages, rear gardens and yards where a lorry and crane delivery would be impractical or impossible.
Can Door To Store be used during home renovations?
Yes. A unit on the drive or in the garden keeps furniture, belongings and materials secure and out of the way while the work is done. Read more on our renovation storage page.
Can businesses and contractors hire Door To Store units?
Yes. Businesses, contractors and site-based teams use our units for tools, materials, stock and equipment that need secure temporary storage on site. See storage for builders and contractors.
Can Door To Store be used for insurance claims and reinstatement works?
Yes. When household contents or other items need to be kept safe on site while repairs are carried out, a unit at the property is a practical option. See insurance claims storage.
Can Door To Store be used for events and temporary projects?
Yes. Our units are used for events, festivals, temporary venues and other short-term projects that need secure storage on site. See event storage.
5 questions
Pricing and payment
What hire costs, what is included and how billing works.
What sizes are available?
Eight sizes, from 2 × 2 m (40 sq ft) up to 4 × 6 m (240 sq ft). Every unit is built from the same 2 m steel modules, so if you need more room later we can usually add to it. See every size and price, or use the storage calculator to work out how much space your items need.
How much does storage unit hire cost?
Hire is charged weekly, from £35 + VAT per week for the 2 × 2 m unit, and billed every four weeks. There is a fixed charge for delivery and assembly and a fixed charge for dismantling and collection, both itemised on your quote. Book online and 10% comes off the hire charge. Get an instant quote for the exact figure.
Are there long-term storage discounts?
Yes. Pay six months up front and installation and de-installation are half price. Pay twelve months up front and both are free.
Is there anything else to pay?
Installation and collection within 30 miles of Luton are included. Beyond that we add £2 + VAT per mile, shown on the quote before you book. Absorpoles for moisture control are optional at £25 each. Contents insurance is not included.
How do I pay?
Direct Debit is our preferred method and is set up before the hire begins. We also accept debit cards, credit cards and bank transfer. The first four weeks are paid up front and hire is then billed every four weeks.
9 questions
Delivery and installation
Where a unit can go, what access we need and how quickly we can be there.
Where can a Door To Store storage unit be placed?
Driveways, patios, rear gardens, commercial yards, managed sites and most other firm, reasonably level spots. Suitability depends on access and ground conditions, which we confirm with you before the install.
Can a storage unit be placed on a driveway?
Yes, in most cases. A driveway is the most common place we build a unit, provided there is suitable access and enough space to install and use it safely.
Can a storage unit be placed in a garden?
Yes, in most cases. Rear gardens are a common location. We need a clear route in with at least 2,150 mm of height clearance and ground that is suitable to build on.
What access is needed to install a storage unit?
A clear, safe route from the van to the spot where the unit will stand, free from low branches, narrow gates, tight turns or anything else that would get in the way. The minimum height clearance on the route is 2,150 mm.
Can Door To Store install a unit where access is tight?
Often, yes. Because the unit is modular and carried in by hand, we can usually work in places that would rule out a shipping container delivery.
How quickly can Door To Store deliver a storage unit?
We normally ask for 7 days' notice. Shorter notice is sometimes possible, subject to availability, so call us on 0800 043 9302 if you are in a hurry.
Do Door To Store units need planning permission?
In most cases, no. The unit is temporary, not fixed to the ground and removed when you have finished, so planning permission is not usually required.
When might planning permission be needed?
It may be needed if the unit will stay in place long term, is on a sensitive site, or is at a listed property or in a conservation area. If in doubt, check with your local planning authority before the install.
Can more than one unit be hired, or extra space added later?
Yes, in most cases. Because the units are modular we can extend one that has filled up faster than expected, or supply an additional unit if your storage needs grow.
4 questions
Security and weather
How the unit protects what is inside it.
Are Door To Store storage units secure?
Yes. The steel panels are bolted together from the inside and the door has two built-in deadlocks. You keep the keys.
Are Door To Store storage units weatherproof?
Yes. The units are built to keep out rain, snow and normal outdoor conditions. If you are storing fabrics such as sofas or mattresses, we recommend Absorpoles inside the unit to draw excess moisture out of the air. These are optional and cost £25 each.
Does Door To Store provide insurance for stored contents?
No. You are responsible for insuring the contents during the hire, and the unit itself if required.
What are Absorpoles and do I need them?
Absorpoles are moisture absorbers that hang inside the unit and manage the natural humidity changes in a steel box through the seasons. They need no power and are fully recyclable. We advise one per 2 m module (so two for a 2 × 4 m unit) when you are storing furniture, fabrics and soft furnishings, electronics or boxed household items. They are £25 + VAT each and you choose how many on the quote form. Read more about Absorpoles.
5 questions
Hire terms and collection
How long you can keep the unit, what you can put in it and how collection works.
What is the minimum hire period?
Four weeks. After that the hire simply continues for as long as you need it, until you ask us to collect.
Is there a maximum hire period?
No. There is no fixed end date, so the unit suits a few weeks of storage during a project or a much longer arrangement.
How do I arrange collection?
Give us 7 working days' notice, in writing, when you are ready to off-hire. Empty the unit and make sure we can reach it safely, and we come back to dismantle it and take it away. Hire charges run until the unit has been collected.
Can I cancel a booking?
Yes. Call or email us at least 7 working days before the scheduled start date to avoid a charge. Cancellations within 7 working days of the start date are charged at the installation fee. Consumers also have a legal right to cancel, set out in our terms and conditions.
Are there items that cannot be stored in a Door To Store unit?
Yes. Hazardous, flammable, combustible or toxic materials (petrol, compressed gas, propane tanks and similar chemicals), perishable food, live plants, radioactive materials, stolen goods and anything illegal must not be stored in the unit.
1 question
Coverage
Where we deliver.
What areas does Door To Store cover?
We are based in Luton, Bedfordshire, and cover a wide surrounding area, with customers across the UK. Installation and collection within 30 miles of Luton are included in the price; beyond that we add £2 + VAT per mile. See the areas we cover, or get in touch to check availability and delivery options for your postcode.
5 questions
Event Storage Units Delivered to Your Site
Questions answered on the <a href="/event-storage/">Event Storage Units Delivered to Your Site</a> page.
Can you install on grass or in a field?
A firm, reasonably level surface is preferred. Grass can work in some cases, agreed before installation, so tell us about the ground when you enquire. We also need a clear route in with 2,150 mm of height clearance.
Our event only lasts a weekend. What is the minimum hire?
Four weeks. Hire is weekly and billed every four weeks, so one hire period covers build-up, the live days and breakdown, and it can be extended if the site is in use for longer.
Is the unit secure overnight?
The units are steel, bolted together from the inside, with two built-in deadlocks on the door, and your team keeps the keys. Contents insurance is not included, so cover stock and equipment under your own event policy.
Can we hire more than one unit?
Yes, in many cases. The units are modular, so we can supply additional units or add space later if the event grows.
Which areas do you cover?
We are based in Luton, Bedfordshire and cover a wide surrounding area. Installation and collection within 30 miles of Luton are included; beyond that, £2 + VAT per mile is added. Check whether your event site is covered.
5 questions
Get an Instant Storage Unit Quote
Questions answered on the <a href="/get-a-quote/">Get an Instant Storage Unit Quote</a> page.
Is the price on screen the price I pay?
Yes. The quote itemises the weekly hire for the initial period, the 10% online discount, installation, any Absorpoles and VAT. Delivery transport is worked out from your postcode: within 30 miles of our Luton depot it is included, beyond that it is £2 + VAT per mile each way, plus any tolls, crossings or London charges on the route, all shown on the written quote before you book.
What is not included in the pay-now figure?
De-installation and the collection transport are billed when we come to collect, not up front. After the initial period, the weekly hire is billed every four weeks for as long as you keep the unit.
How do the upfront discounts work?
Pay six months up front and installation and de-installation are 50% off. Pay twelve months up front and both are free. Every hire, whatever the initial period, then runs week to week.
Do I have to book when I get the quote?
No. The quote is emailed to you with a link to view the breakdown and book online whenever you are ready. It is valid for 28 days and there is no obligation.
How much notice do you need?
Around 7 days' notice for installation as standard, although shorter timescales are often possible depending on availability. Give us 7 working days' notice when you want the unit collected.
6 questions
Insurance Claims Storage
Questions answered on the <a href="/insurance-claims-storage/">Insurance Claims Storage</a> page.
Can the unit be delivered to the policyholder's home?
Yes. We deliver to the insured property and assemble the unit on the driveway, in the garden or on another suitable firm, reasonably level surface, with 2,150 mm of height clearance on the route in.
How long can the unit stay during a claim?
For as long as the works take. Hire is weekly, billed every four weeks, with a four-week minimum and no maximum. Give us seven working days' notice when the property is ready to be handed back and we will dismantle and collect.
Will the contents stay dry?
The units are weatherproof steel and protect contents from normal outdoor conditions. For moisture-sensitive items such as sofas, mattresses and fabrics we recommend Absorpoles, which manage natural humidity changes without power. One is advised per 2 × 2 m of unit.
Are the stored contents insured?
No. We do not insure the contents or the unit. Whoever hires the unit is responsible for insuring the contents, and the unit itself if necessary, for the hire period.
Do you handle or move the contents?
No. We deliver and assemble the unit and come back to dismantle it. Loading and unloading is done by the policyholder, the contractors or the removal team working on the claim, and they keep the keys.
How quickly can you install?
Usually with seven days' notice, and sometimes sooner subject to availability. Installations run 9:00 am to 4:00 pm Monday to Friday, and Saturdays by appointment.
5 questions
Mobile Storage Units
Questions answered on the <a href="/mobile-storage/">Mobile Storage Units</a> page.
How safe are the mobile storage units?
Very. The units are built from high-quality steel, bolted together from the inside, and designed to stand up to all weather. The door has two built-in deadlocks and you keep the keys.
Can I trust a mobile storage unit with my valuable items?
Yes. Security is the first thing the unit is designed for. Bear in mind that contents insurance is not included, so you should insure anything valuable you store.
Is there a minimum or maximum rental period for a mobile storage unit?
The minimum hire is four weeks. There is no maximum: hire runs week by week for as long as you need, whether that is a short project or long-term storage.
Can I access my items in the mobile storage unit at any time?
Yes. The unit is on your property and you have the keys, so you can get to your belongings whenever you need them.
What if I need to move the mobile storage unit to a different location?
Contact us and we will work out the arrangements with you. The unit will need to be emptied first.
5 questions
On-Site Storage for Builders & Contractors
Questions answered on the <a href="/storage-for-builders-contractors/">On-Site Storage for Builders & Contractors</a> page.
How long do builders usually hire a unit for?
Most builders hire for 4 to 16 weeks, with longer hire for phased or ongoing works. Hire is weekly, billed every four weeks, with a four-week minimum and no fixed end date.
Can the unit go on a live or occupied site?
Yes. The panels arrive on a van and are carried in by hand, so we can install on tight residential streets, occupied premises and live sites without cranes, HIABs or heavy machinery. We need a clear route in with 2,150 mm of height clearance and a firm, reasonably level surface.
What surfaces can you install on?
Suitable hardstanding such as driveways, concrete or tarmac, and grass in some cases, agreed before installation. There are no permanent fixings, and the unit is dismantled and removed at the end of the job.
How secure is it overnight?
The units are steel, bolted together from the inside, with two built-in deadlocks on the door, and you keep the keys. Contents insurance is not included, so cover tools and equipment under your own policy.
Does it need planning permission on site?
Not usually. The unit is a temporary structure with no permanent fixings and is removed when the project is complete. Check with the local planning authority for long-term placements, conservation areas or listed buildings.
6 questions
On-Site Storage for Elevator & Lift Companies
Questions answered on the <a href="/storage-for-elevator-companies/">On-Site Storage for Elevator & Lift Companies</a> page.
Can you install in a car park or service yard?
Yes. The panels arrive on a van and are carried in and assembled by hand, so car parks, service yards, loading bays and other restricted areas are all possible. We need a firm, reasonably level surface and 2,150 mm of height clearance on the route in, and we position the unit wherever it is most useful to your engineers.
How long do lift companies usually hire for?
Most hire for 4 to 16 weeks, with longer hire for complex or phased works. Hire is weekly, billed every four weeks, with a four-week minimum and no fixed end date, so the unit stays until commissioning and handover are done.
How secure is the unit for high-value components?
The units are high-quality steel, bolted together internally, with two built-in deadlocks on the door, and your team keeps the keys. Contents insurance is not included, so components should be covered under your own policy.
What does it cost?
Hire starts from £35 + VAT per week and is billed every four weeks. Installation and collection are fixed charges per size, itemised on the quote. Sites within 30 miles of Luton are included; beyond that, £2 + VAT per mile is added. Pay six months upfront for 50% off installation and collection, or twelve months upfront and both are free.
Can we add more space if a second phase starts?
Yes, in many cases. The units are modular, so extra space may be added later or an additional unit supplied if the programme grows.
Does the building owner need planning permission?
Not usually. The unit is a temporary structure with no permanent fixings and is removed when the project is complete. If the site is in a conservation area, at a listed property or the unit will stay long term, check with the local planning authority first.
6 questions
School Storage Units Delivered On-Site
Questions answered on the <a href="/school-storage/">School Storage Units Delivered On-Site</a> page.
Can you install during term time?
Yes. Installations run 9:00 am to 4:00 pm Monday to Friday, with Saturdays by appointment, and there is no crane or heavy machinery involved. Tell us the times that suit the school when you book.
Where on the grounds can the unit go?
Tarmac, concrete or other hardstanding, such as a car park or service area. We need a firm, reasonably level surface and a clear route in with 2,150 mm of height clearance. Grass is possible in some cases, agreed before installation.
Is it secure on a school site?
The units are steel, bolted together from the inside, with two built-in deadlocks on the door. The school keeps the keys, and once loaded the unit stays where it was built. Contents insurance is not included, so cover stored items under the school's own policy.
How long can we keep it?
For as long as you need. Hire is weekly, billed every four weeks, with a four-week minimum and no maximum. Give us seven working days' notice when you are ready for collection.
Does the school need planning permission?
Not usually. The unit is a temporary structure with no permanent fixings and is removed when no longer needed. If the school is a listed building, in a conservation area or the unit will stay long term, check with the local planning authority first.
Can we add a second unit later?
Yes, in many cases. The units are modular, so extra space may be added later or an additional unit supplied if the programme of works grows.
14 questions
Self Storage Delivered to Your Property
Questions answered on the <a href="/self-storage/">Self Storage Delivered to Your Property</a> page.
What is Door To Store, and how does it work?
Door To Store is a self storage service that brings the storage unit to you. Choose the size you need and we deliver it to your location and assemble it on site. When you have finished, we dismantle it and take it away.
How safe are the self storage units?
Very. The units are built from high-quality steel, bolted together from the inside, and designed to stand up to all weather. The door has two built-in deadlocks and you keep the keys.
Can I trust the unit with valuable items?
Yes. Security is the first thing the unit is designed for. Bear in mind that contents insurance is not included, so you should insure anything valuable you store.
Is there a minimum or maximum rental period?
The minimum hire is four weeks. There is no maximum: hire runs week by week for as long as you need, whether that is a short project or long-term storage.
What sizes are available, and how do I choose the right one?
Eight sizes from 2 × 2 m to 4 × 6 m. Our team can help you pick a size based on what you plan to store, or use the storage calculator to add up your items and see which unit fits.
How do you make sure the unit is assembled correctly?
Our own experienced team builds every unit on site, bolting it together from the inside on a firm, reasonably level surface. It is the same two-person crew and the same method every time.
How big are the units and what do they weigh?
Sizes start at 2 × 2 m (40 sq ft). A fully built unit weighs approximately 250 kg per 2 m of length.
Is the unit weatherproof?
Yes. The unit is designed to keep out rain, snow and other harsh weather so your items stay dry. If you are storing fabrics such as sofas or mattresses, we recommend Absorpoles inside the unit to absorb excess moisture from the air. They are optional and cost £25 each.
Can I access my items at any time?
Yes. The unit is on your property and you have the keys, so you can get to your belongings whenever you need them.
What happens if I run out of space?
The units are modular. If yours fills up faster than expected, we can add an extension to it or supply a second unit.
What areas do you cover?
We are based in Luton, Bedfordshire, and serve customers across the UK. Installation and collection within 30 miles of Luton are included; beyond that we add £2 + VAT per mile. We are also expanding through franchising, so get in touch if you would like to see Door To Store in your area. See the areas we cover.
Can I cancel my unit delivery?
Yes. Call or email us at least 7 working days before the scheduled start date to avoid a charge. Cancellations within 7 working days of the start date are charged at the installation fee. Our terms and conditions set out the cancellation rules in full, including the consumer right to cancel.
What if I need to move the unit to a different location?
Contact us and we will work out the arrangements with you. The unit will need to be emptied first.
Are there any items I cannot store in the unit?
Yes. Combustible, flammable, hazardous or toxic materials such as petrol, compressed gas, propane tanks and chemicals must not be stored. Perishable food, live plants, radioactive materials, stolen items and illegal goods are also prohibited. If you are unsure about something, ask us before you load it.
6 questions
Storage Calculator: Which Size Storage Unit Do You Need?
Questions answered on the <a href="/storage-calculator/">Storage Calculator: Which Size Storage Unit Do You Need?</a> page.
How accurate is the calculator?
The item sizes are typical UK dimensions for each piece of furniture or appliance, and the packing routine places every item into the real internal space of each unit (2 m modules, 2.15 m tall inside). Boxes stack, sofas and mattresses do not, and nothing goes above shoulder height. It is a realistic estimate, not a guarantee: if your list is close to the line, go a size up or ask us.
What if my item is not in the list?
Pick the nearest thing by size, or add boxes to cover it. For anything unusual, bulky or heavy, send us the dimensions and we will advise the right size.
Can I put things on top of each other?
Boxes and crates stack, and they can sit on flat-topped furniture such as chests of drawers and appliances. Sofas, armchairs, beds, TVs and mattresses are treated as items that must not have anything on top, which is how we would advise packing them.
Does the calculator include room to move about?
It packs from the back wall forwards and stops at the door, so a well-filled unit will have little aisle space. If you need regular access to everything, go a size up or keep the fill below about 75%.
Which size should I choose if my list nearly fits?
Take the next size up. Weekly prices rise gently between sizes and it is far easier to load a unit with a little space spare. Installation and de-installation are charged per size, so check the quote for the difference.
Can I get more than one unit?
Yes. Units are often installed side by side or end to end on larger sites, and the 4 × 4 m and 4 × 6 m sizes are already made of 2 × 4 m modules joined together. If the calculator says your list needs more than our largest unit, talk to us.
6 questions
Storage During Renovations
Questions answered on the <a href="/storage-for-renovations/">Storage During Renovations</a> page.
How long can I hire a storage unit for during a renovation?
Hire is weekly, billed every four weeks, with a minimum of four weeks and no fixed end date. If the project runs over, the unit simply stays. Give us seven working days' notice when you are ready for collection.
What size do I need for a kitchen renovation?
For a standard kitchen clear-out the 2 × 2 m unit (40 sq ft) is usually enough. For a larger kitchen, or where adjacent rooms also need clearing, the 2 × 6 m unit (120 sq ft) gives more capacity. We are happy to advise on your project, or you can use the storage calculator.
Do I need planning permission for a temporary storage unit?
In most cases, no. Our units are temporary, non-fixed structures and are removed when no longer needed. If you are in a listed building or a conservation area, check with your local council first.
Can the unit be placed on a driveway or in a garden?
Yes. Units are assembled by hand on site without cranes or heavy machinery, so most driveways, gardens and restricted-access spots are fine. We need a firm, reasonably level surface and 2,150 mm of height clearance on the route in.
Will my furniture be protected from damp?
The units are weatherproof steel and protect contents from normal outdoor conditions. For moisture-sensitive items such as sofas, mattresses and fabrics we recommend adding Absorpoles, which manage natural humidity changes without power. One is advised per 2 × 2 m of unit.
Do you move the furniture for us?
No. We deliver and assemble the unit; you load it at your own pace and keep the keys. We do not transport or handle belongings.
4 questions
Storage Near Me
Questions answered on the <a href="/storage-near-me/">Storage Near Me</a> page.
What does the 30-mile band mean?
Delivery and collection transport are included in the price for any address within 30 road miles of our depot. Beyond that we add £2 + VAT for every extra mile, each way, so a town 40 miles out adds about £20 + VAT for delivery and the same again for collection. The quote works it out from your full postcode.
Do you charge the Congestion Charge or ULEZ in London?
The Congestion Charge is added at £15 per visit only where the full postcode is inside the central zone. There is no ULEZ charge: our van is ULEZ compliant, so nothing is added for driving inside the zone.
Where can a storage unit be placed?
Driveways, patios, rear gardens, commercial yards, managed sites and other suitable on-site locations. A firm, semi-level surface is preferred, and the route in needs at least 2,150 mm of height clearance. Uneven ground may still be possible if agreed before installation.
Do the units need planning permission?
In most cases, no. The units are temporary, not fixed down and removed when no longer needed. If the unit is staying in place long term, or the property is listed or in a conservation area, check with the local planning authority first.
Ready when you are
Still have a question? Get a quote or give us a call
The instant quote shows the full price for your size and hire length. For anything else, the office is open 9 to 5, Monday to Friday.
